FREQUENTLY ASKED QUESTIONS

What’s the best way to get in contact with Spark if I have a question?

Due to the time intensive nature of building wheels and getting them to our customers in a timely manner, we ask that all communication go through email. You can contact us at info@sparkwheelworks.com and we promise we’ll get back to you within 24 hours.

Why shouldn’t I just buy factory-built “off the shelf” wheels?

See our About page for that information.

Do you use American-made products?

Yes! At Spark Wheel Works, using U.S.-made products is very important to our company ethos. There are numerous reasons and if you’d like to talk about those, shoot us an email and we’ll let you know. This doesn’t mean we feel products not made in the U.S. are inferior—by no means! We just try to support the U.S. market. If you’re a manufacturer—U..S.-based or otherwise—and would like us to consider selling your product, shoot us an email.

How long will it take to get my wheels?

Due to the custom nature and high-priority on build quality, our wheels typically take 2-3 weeks to be delivered. If an item is not in stock with the manufacturer, we will contact you to discuss alternate parts options. Remember, some things in life are worth waiting for.

What’s your warranty program like?

The Spark Wheel Works warranty program is pretty kick-ass. We call it the OnetoFive. Aside from the standard warranties offered by the manufacturers of our parts and the warranty on our build, we also offer a service warranty on the hubs. It’s our way of showing you that we feel loyalty goes both ways.

Here’s how it works:

• 1-Year warranty on hubs and rims = 1-Year of free truing and hub overhaul
• 2-Year warranty on hubs and rims = 2-Years of free truing and hub overhauls
• 5-Year warranty on hubs and rims = 5-Years of free truing and hub overhauls

* All hub warranty service is limited to one hubset overhaul per calendar year.
Exclusions: 1. All shipping to and from Spark Wheel Works is under the obligation of the customer. 2. Spark Wheel Works has the right to refuse the service warranty if at any point the product has been used beyond its manufacturers intended purpose or any part of the wheel has been modified.

What’s your return policy?

If for any reason you’re unhappy with our wheels please send us an email at info@sparkwheelworks.com.

Do you sell internationally?

At the moment, we only sell wheels to customers based in the U.S.

Can you ship to PO boxes?

Spark uses Fedex for all of its shipments and so we currently do not ship to PO boxes.

Do you charge sales tax?

We only charge sales tax to customers with address in California. Sorry, dudes. Sorry, ladies.